How Can We Help You Today?

Orders placed before 2:00 PM are processed and dispatched on the same working day via our delivery partners (Koombiyo Express & Citypak).

• Colombo & Suburbs: Delivered within 24 hours.
• Islandwide (All Districts): Delivered within 48 to 72 hours.
• Order Tracking: Real-time SMS and email tracking links are sent as soon as your package is dispatched.

Tracking your order is easy! Log into your SL PC Mode account and navigate to Order Tracking inside your dashboard. You can view real-time courier statuses, dispatch timestamps, and direct tracking numbers.

We accept a wide range of safe and secure payment options:

• Credit / Debit Cards: Visa, Mastercard, AMEX via PayHere gateway.
• 3-Month Installments (0% Interest): Koko Pay & Mintpay for eligible cards.
• Direct Bank Transfer: Commercial Bank, Sampath Bank, & HNB accounts.
• Cash on Delivery (COD): Available for orders up to LKR 50,000.

All computer hardware, peripherals, and accessories sold at SL PC Mode come with Official Agent Warranty ranging from 1 to 3 years.

To claim warranty: Bring the item with your original receipt or order ID to our Colombo showroom, or send it via courier to our RMA Help Desk. Average warranty claim turnaround is 3 to 7 working days.

Absolutely! Every custom PC build assembled by SL PC Mode undergoes 24 hours of rigorous stress testing (FurMark, Cinebench, Prime95), BIOS optimization, cable management, and driver configuration before being securely packaged and delivered.

If your item arrives factory defective, damaged in transit, or incorrect, you can request a 1-to-1 immediate replacement or store credit refund within 7 days of receiving your package. Please keep original box packaging intact.